Skills & Competencies for Facilities Manager

Facilities Manager job profile

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JOB SUMMARY for Facilities Manager

Manages the maintenance, construction, repair, and refurbishment operations of one or more facilities or properties.

JOB RESPONSIBILITIES for Facilities Manager

Implements policies and procedures that ensure the optimal functioning of buildings, grounds, and associated equipment. Monitors daily building operations of all systems, including mechanical, electrical, plumbing, HVAC, safety, and waste management to ensure reliability. Tracks work orders for quality, adherence to service standards, and budgeted guidelines. Trains supervisors and employees in best practices for maintenance work, service and safety standards, and local laws and regulations. Oversees vendors or contractors engaged for construction projects.

Facilities Manager SALARY RANGE

BASE 50%
$114,778
TOTAL 50%
$122,414
Job Level
M02
Job Code
MM18000033
Education/Degree
Bachelor's Degree
Reports To
Director

Facilities Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Facilities Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for Facilities Manager

1 Industry Competency – HVAC
Proficiency Level -3
Skill definition-Designing, developing, maintaining, and updating Heating, Ventilation, Air-conditioning and Cooling system.
Level 1 Behaviors
(General Familiarity)
Lists the sequence of operations of an HVAC system.
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Level 2 Behaviors
(Light Experience)
Supports routine inspections and preventative maintenance work to HVAC units and other systems.
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Level 3 Behaviors
(Moderate Experience)
Uses computerized system to adjust and install HVAC components and completes reactive and preventive maintenance works.
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Level 4 Behaviors
(Extensive Experience)
Provides hands-on training to technicians regarding HVAC system design, operation, and diagnosis.
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Level 5 Behaviors
(Mastery)
Leads technical delivery, design reviews, concept definition, and resolution of HVAC products across our business.
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3 Facilities Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Facilities Manager
Proficiency Level - 4
5 Competency for - Facilities Manager
Proficiency Level - 5

10 general skills or competencies (Job family competencies) for Facilities Manager

1 Job Family Competencies – Operations Management
Proficiency Level -3
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Lists the operations guidelines established within the company management agreement.
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Level 2 Behaviors
(Light Experience)
Reports the daily operations metrics to provide management with the status of service issues.
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Level 3 Behaviors
(Moderate Experience)
Suggests improvement in the processes and works to improve quality, productivity, and efficiency.
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Level 4 Behaviors
(Extensive Experience)
Provides recommendations to senior management on business operations streamlining.
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Level 5 Behaviors
(Mastery)
Promotes advanced tools, techniques, and methods to manage production processes and service delivery.
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2 Job Family Competencies – Contractor Management
Proficiency Level -3
Skill definition-Selecting, managing, and analyzing contracted services to guarantee it meets the organization's facility operations and performance goals.
Level 1 Behaviors
(General Familiarity)
Lists the advantages and disadvantages of using a contractor management system.
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Level 2 Behaviors
(Light Experience)
Selects and uses appropriate contractor management software to assist with safety and compliance assessments.
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Level 3 Behaviors
(Moderate Experience)
Works with management to ensure the selection of appropriate contracted services meets demands.
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Level 4 Behaviors
(Extensive Experience)
Reviews contractor metrics to identify trends and provide data for periodic management reviews.
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Level 5 Behaviors
(Mastery)
Generates an innovative safety management plan (SMP) to provide a safe work environment.
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3 Facilities Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Facilities Manager
Proficiency Level - 4
5 Competency for - Facilities Manager
Proficiency Level - 5

13 soft skills or competencies (core competencies) for Facilities Manager

1 Core Competencies – Business Acumen
Proficiency Level -2
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Names our key stakeholders from a business value chain perspective.
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Level 2 Behaviors
(Light Experience)
Supports the planning, implementation, and management of training programs that foster process improvements.
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Level 3 Behaviors
(Moderate Experience)
Participates in the redesign of organizational structures to reflect business priorities.
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Level 4 Behaviors
(Extensive Experience)
Trains others on various business and operation topics.
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Level 5 Behaviors
(Mastery)
Forecasts the short-term and long-term impact of various business cases on P&L performance.
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2 Core Competencies – Budgeting
Proficiency Level -3
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Lists the elements and the steps on how to conduct budgeting.
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Level 2 Behaviors
(Light Experience)
Tracks and reports financial inefficiencies to ensure smooth functioning of our budgeting processes.
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Level 3 Behaviors
(Moderate Experience)
Works with senior management in creating appropriate budget amounts.
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Level 4 Behaviors
(Extensive Experience)
Recommends alternative budgeting strategies for resolving budgeting issues in our workplace.
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Level 5 Behaviors
(Mastery)
Introduces technologies, policies, and programs for more effective budget management.
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3 Facilities Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Facilities Manager
Proficiency Level - 4
5 Competency for - Facilities Manager
Proficiency Level - 5

Summary of Facilities Manager skills and competencies

There are 1 hard skills for Facilities Manager, HVAC.
10 general skills for Facilities Manager, Operations Management, Contractor Management, Corrective Maintenance, etc.
13 soft skills for Facilities Manager, Business Acumen, Budgeting, Planning and Organizing, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Facilities Manager, he or she needs to be proficient in Business Acumen, be skilled in Budgeting, and be skilled in Planning and Organizing.

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